FAQ

FAQ – Siam Marketplace

Product Information

What is the composition of Tiger Balm?

Tiger Balm is composed of the following elements:

  • Camphor (25%) – Provides a warming effect ( more info )
  • Menthol (8 to 10%) – Cools the skin
  • Peppermint or eucalyptus essential oil (6 to 14%)
  • Cajeput oil (7%) – Cooling effect ( source )
  • Chinese cinnamon essential oil (5%) – Gives the balm its red color
  • Clove essential oil (1.5 to 5%) – Warms upon application

This mixture varies depending on the variant: Tiger Balm red or white.

We exclusively distribute Authentic Tiger Balm, made in Asia according to the traditional, time-honored recipe. This product adheres to the original formulation and quality standards, guaranteeing optimal effectiveness and an experience true to its traditional use.

How to choose your Tiger Balm?

Tiger Balm is used in many Asian countries and is gaining popularity in the West for its numerous benefits. There are two main versions:

Red balm: Provides a warming sensation thanks to camphor, ideal for relieving muscle pain, tendonitis, rheumatism, back pain, or inflammation.

White balm: Used for headaches, coughs, colds, sinusitis, and insect bites (especially mosquitoes).

Choose the variant according to your specific needs.

How to use Tiger Balm?

Tiger Balm is intended for external use only:

  • For colds: Apply to the chest or under the nostrils (without touching the lips).
  • For headaches: Apply to the temples or forehead.
  • For insect bites: Apply directly to the affected area.
  • For muscle pain: Apply liberally to the painful area.

Caution: Wash your hands thoroughly after use and avoid contact with eyes or mucous membranes.

How to use Tiger Balm Red?

Take a small amount of balm, apply it to the affected area, and rub it in quickly to activate the warming effect. You will feel an alternating sensation of heat (camphor) and coolness (menthol). Wash your hands after use and avoid contact with eyes and mucous membranes.

How to use Tiger Balm White?

For an insect bite, apply topically for immediate relief. For a cold, apply to the chest or under the nostrils (avoiding the lips or mouth).

What are the indications and contraindications of Tiger Balm?

Indications: Tiger Balm acts against muscle pain, back pain, arthritis, tendon inflammation, and headaches.

Contraindications: Not recommended for pregnant or breastfeeding women, or children under 7 years of age. Avoid application to mucous membranes and eyes. A 1990 study indicates a risk of mild skin irritation in 0.5 to 1.5% of cases.

Is Tiger Balm dangerous?

Tiger Balm is generally safe, but may pose a risk to those sensitive to essential oils. Tests show few skin reactions. Be sure to buy genuine Tiger Balm, as some inferior products may contain opium or excessive camphor.

Where can I find Siam Marketplace food supplements?

Dietary supplements are now available on our new dedicated store, Herbal Detox . Your account and purchase history have been transferred there.

Can I still buy cosmetics on Siam Marketplace?

Yes, Siam Marketplace continues to offer a wide range of cosmetics from Asia.

Are the products authentic?

Yes, all products sold on Siam Marketplace are 100% authentic. We work directly with verified suppliers to guarantee the quality and authenticity of our products, including Tiger Balm imported directly from Thailand.

Where can I buy Tiger Balm?

Tiger Balm is available in pharmacies, natural health stores, and online on sites like Siam Marketplace. However, only online shops like ours provide an authentic product directly imported from Thailand, unmodified to comply with European regulations, thus preserving its original potency and effectiveness.

About Siam Marketplace

Do you have any physical retail stores?

Siam Marketplace distributes its products exclusively online in order to minimize costs and offer the best prices.

Where is Siam Marketplace located?

Siam Marketplace is based in Bangkok, Thailand, but all our products are stored and shipped from our regional warehouses in France for fast delivery throughout Europe. Here are the delivery times:
- France: 48 hours
- Germany: 3 to 5 days
- Nordic countries: 5 to 7 days
- French Overseas Departments and Territories (DOM-TOM): 7 to 14 days (shipped from Thailand)
- USA: 7 to 10 days (shipped from Thailand)

Order and Payment

How to order on Siam Marketplace

Here are the steps to order:

  1. Create your account on Siam Marketplace or log in
  2. Browse our products and add them to your cart
  3. Select the desired quantities
  4. Choose your delivery type: standard or tracked
  5. Select your payment method from our many options
  6. Confirm your order
  7. Receive a confirmation email immediately
What are all the accepted payment methods on Siam Marketplace?

We now accept 7 payment categories through our payment processors Banque Europe (main) and SIAM PAY (alternative):

💳 Bank cards

  • Visa
  • MasterCard
  • American Express
  • National and international debit cards

📱 Digital wallets

  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Samsung Pay

🇪🇺 European Payments

  • iDEAL - Direct bank payment (Netherlands)
  • Bancontact - Belgian card

⏰ Split payment - Klarna

  • Pay in 3 installments
  • Pay in 4 installments
  • Pay later (30 days)
⚠️ Fee: 5% of the total amount for Klarna split payments

🏦 Traditional bank transfer

Holder: SMPOTW OÜ
IBAN: BE44 9675 0163 3745
SWIFT/BIC: TRWIBEB1XXX
Address: Avenue Louise 54, Room S52, Brussels, 1000, Belgium

🔒 All payments are secured by our processors Banque Europe (main) and SIAM PAY (alternative) which integrate Shopify Payments technologies.

How does split payment work with Klarna?

Available options:

  • Pay in 3 installments: 1st payment upon ordering, then 2 monthly installments
  • Pay in 4 installments: 1st payment upon ordering, then 3 monthly installments
  • Pay later: Pay within 30 days of receipt
Fees applied: 5% of your total order amount

Terms :

  • Automatic credit check
  • Minimum amount required depending on the option chosen
  • Direct debits on agreed dates
What is iDEAL and how do I use it?

iDEAL is the most popular online payment system in the Netherlands.

Benefits :

  • Direct payment from your Dutch bank account
  • No card data to enter
  • Instant payment confirmation
  • Secured by your bank

Compatible banks:

ABN AMRO, ING, Rabobank, SNS Bank, ASN Bank, Bunq, Knab, Moneyou, RegioBank, Triodos Bank, and many other Dutch banks.

How do I use Bancontact?

Bancontact is the reference payment system in Belgium.

Functioning :

  • Direct payment with your Bancontact card
  • Secure authentication via your bank
  • Immediate debit from your account
  • Compatible with all Belgian maps

Security :

  • Strong authentication required
  • Professional bank encryption
  • No data is stored on our servers.
Are there any payment fees?

Transparent fees:

  • FREE: Bank cards, PayPal, Shop Pay, Apple Pay, Google Pay, iDEAL, Bancontact
  • 5% fee: Klarna (split payment only)
  • FREE: Bank transfer

All fees are clearly displayed before you confirm your order.

Are my payments secure?

Absolutely secure! We use two certified processors :

  • Bank of Europe - European main processor
  • SIAM PAY - Alternative payment processor (equivalent to Stripe)

Both integrate Shopify Payments technologies:

Maximum security:

  • 256-bit SSL encryption
  • PCI DSS Level 1 Compliance
  • Automatic fraud detection
  • 3D Secure authentication
  • Tokenization of sensitive data

Data protection:

  • No banking data is stored on our servers.
  • GDPR Compliance
  • 24/7 transaction monitoring
When will my payment be debited?

Immediate payments:

  • Bank cards: Immediate debit
  • PayPal: Immediate debit
  • Shop Pay: Immediate debit
  • Apple Pay/Google Pay: Immediate debit
  • iDEAL/Bancontact: Immediate debit

Klarna installment payment:

  • First payment: Upon order confirmation
  • Subsequent payments: According to the chosen payment schedule

Bank transfer:

  • Processing time: 1-3 business days
  • Shipping: After receipt of the transfer
What should I do if my payment is refused?

Quick solutions:

  1. Check the information entered (name, number, date, CVV)
  2. Contact your bank to verify authorizations.
  3. Try another payment method (PayPal, Shop Pay, Apple Pay, Klarna...)
  4. Use another card if available

Support:

If the problem persists, please contact our team:

Can I change my payment method after placing my order?

Depending on the status of your order:

  • Before shipping: Contact our customer service immediately
  • After shipment: No modifications possible
  • Klarna Payment: Contact Klarna directly for any payment schedule changes.

Tip: Double-check your selection before confirming your order!

Can I modify or cancel my order?

You can modify or cancel your order before it ships. Contact us promptly at support@siam-marketplace.com . Once the order has shipped, no modifications or cancellations are possible.

Do you offer any promotions or discounts?

Yes, we regularly offer promotions. Sign up for our newsletter or follow us on social media to be notified of special offers and discount codes. Click here to sign up: Sign up for promotions .

Delivery

Are there any customs fees upon delivery?

No, all our products are shipped from our regional warehouses in France, so no customs fees are to be expected for deliveries in Europe.

What are the delivery times and areas?

Standard delivery within 48 to 72 hours from our regional warehouses in France for continental Europe. For specific destinations:
- Germany: 3 to 5 days
- Nordic countries: 5 to 7 days
- French Overseas Departments and Territories (DOM-TOM): 7 to 14 days (shipped from Thailand)
- USA: 7 to 10 days (shipped from Thailand)
See our Delivery page for more details: Delivery Page .

Can I order from abroad?

Yes, we ship to several countries, including the USA. Select your country when placing your order to check shipping options and delivery times. Please note that delivery times may vary for destinations outside of Europe.

Frequently asked questions about delivery with Mondial Relay

1. How can I track my package?

You can track your parcel directly on the official Mondial Relay website:

Package tracking

2. Why isn't my tracking number working?

The tracking number usually has 8 digits. If your number has 14 digits, follow these steps:

  • Remove the first two digits (often "14").
  • Use the following 8 digits as the tracking number.
  • Enter these 8 numbers in the first field of the tracking form.

3. What should I enter in the second field?

In the second field, enter the postal code of the chosen collection point.

Example: If your collection point is in Paris with the postal code 75001, enter these numbers in the second field.

4. When can I collect my parcel?

When your parcel arrives at the chosen collection point, you will receive a notification by email or SMS.

You have up to 14 days to collect your package.

5. I have a problem with my tracking, what should I do?

If you encounter any difficulties, please contact Mondial Relay customer service directly:

How to choose a collection point with Mondial Relay?

1. Why choose delivery to a collection point?

Delivery to a collection point with Mondial Relay is an economical and practical option, allowing you to collect your parcel from a local business (supermarket, dry cleaner, etc.) at a time that suits you.

2. When and how to select a collection point?

After payment for your order on Siam Marketplace, if you chose delivery via Mondial Relay:

  • You will be redirected to a page to select a collection point.
  • Enter your postal code or city to see the list of available collection points.
  • Choose the most convenient collection point (you can check opening hours and address).

3. What happens if the chosen collection point is not available?

Sometimes, the selected collection point may not be available due to availability constraints, logistical issues, parcel size restrictions, or other decisions at Mondial Relay's discretion. In this case, Mondial Relay may assign an alternative collection point nearby. Siam Marketplace has no control over these changes and cannot intervene in this process.

4. What happens if I don't select a collection point?

If you choose delivery via Mondial Relay but we do not receive your preferred pick-up point, Siam Marketplace will select a default pick-up point. This choice will be based primarily on proximity to your home, while also respecting Mondial Relay's availability, logistical, and package size constraints.

5. Can I change my collection point after placing the order?

Once the order is confirmed, it is not possible to change the collection point. If you encounter a problem, please contact our customer service at support@siam-marketplace.com .

6. What happens if I don't collect my package on time?

If you do not collect your parcel within 14 days, it will be returned to our warehouse. We will contact you to arrange a new delivery or a refund.

Häufig gesturellte Fragen (FAQ) for Sendungsverfolgung by Mondial Relay

1. How do you know what package you want?

Please note that Ihr Package of the Mondial Relay-Website official verfolgen:

Sendungsverfolgung

2. Warum funktioniert meine Sendungsverfolgungsnummer nicht?

Die Sendungsverfolgungsnummer enthält normalerweise 8 Ziffern. Falls Ihre Number 14 Ziffern hat, folgen Sie diesen Schritten:

  • Entfernen Sie die ersten zwei Ziffern (meist „14").
  • Verwenden Sie die nächsten acht Ziffern als Sendungsverfolgungsnummer.
  • Geben Sie diese acht Ziffern in das erste Field des Sendungsverfolgungsformulars ein.

3. Was it possible in these two fields?

Im zweiten Feld geben Sie die Postleitzahl des gewählten Mondial Relay-Abholpunkts ein.

Description: Wenn Ihr Abholpunkt in Berlin liegt und die Postleitzahl 10115 hat, geben Sie diese Zahlen in das zweite Feld ein.

4. What do you want to do?

Sobald Ihr Package am sent to Mondial Relay-Punkt angekommen ist, erhalten Sie eine Benachrichtigung per E-Mail oder SMS.

Sie haben bis zu 14 Tage Zeit, um das Paket abzuholen.

5. Is there a problem with my transmission – was it so?

Please contact the Mondial Relay Service Directory:

Returns and Refunds

How do I return a product?

You can return a product within 14 days of receipt, provided it is unopened and in its original packaging. Contact us at support@siam-marketplace.com to obtain a return authorization. Return shipping costs are your responsibility, except in the case of an error on our part.

What should I do if a product is damaged or defective?

If you receive a damaged or defective product, please contact us within 7 days of receipt at support@siam-marketplace.com with photos of the product. We will arrange a replacement or refund.

Customer Support

How do I contact customer support?

Contact us via our support page or by email at support@siam-marketplace.com .

What should I do if I haven't received my order?

We are committed to your satisfaction. If you do not receive your order, we will offer a full refund or resend the order. Contact us at support@siam-marketplace.com .

Learn more: Delivery | Contact

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