FAQ
FAQ – Siam Marketplace
Product Information
What is the composition of Tiger Balm?
Tiger Balm is composed of the following elements:
- Camphor (25%) – Provides a warming effect ( more info )
- Menthol (8 to 10%) – Refreshes the skin
- Essential oil of mint or eucalyptus (6 to 14%)
- Cajuput oil (7%) – Cooling effect ( source )
- Chinese cinnamon essential oil (5%) – Gives the balm its red color
- Clove essential oil (1.5 to 5%) – Warms upon application
This mixture varies depending on the variant: red or white Tiger Balm.
We exclusively distribute Authentic Tiger Balm, made in Asia according to the traditional ancestral recipe. This product adheres to the original formulation and quality standards, guaranteeing optimal effectiveness and an experience faithful to traditional use.
How to choose your Tiger Balm?
Tiger Balm is used in many Asian countries and is gaining popularity in the West for its many benefits. There are two main versions:
Red Balm: Provides a warming sensation thanks to camphor, ideal for relieving muscle pain, tendonitis, rheumatism, back pain, or inflammation.
White balm: Used for headaches, coughs, colds, sinusitis, and insect bites (especially mosquitoes).
Choose the variant according to your specific needs.
How to use Tiger Balm?
Tiger Balm is intended for external use:
- For colds: Apply to the chest or under the nostrils (without touching the lips).
- For headaches: Apply to temples or forehead.
- For insect bites: Apply directly to the bitten area.
- For muscle pain: Apply generously to the painful area.
Caution: Wash your hands thoroughly after use and avoid contact with eyes or mucous membranes.
How to use Red Tiger Balm?
Take a small amount of balm, apply to the painful area, and rub quickly to activate the heating effect. You will feel an alternation of heat (camphor) and coolness (menthol). Wash your hands after use and avoid eyes or mucous membranes.
How to use White Tiger Balm?
For an insect bite, apply topically for immediate relief. For a cold, apply to the chest or under the nostrils (without touching the lips or mouth).
What are the indications and contraindications of Tiger Balm?
Indications: Tiger Balm works against muscular pain, back pain, arthritis, tendon inflammation, and headaches.
Contraindications: Not recommended for pregnant or breastfeeding women, or children under 7 years of age. Avoid application to mucous membranes and eyes. A 1990 study indicates a risk of mild skin irritation in 0.5 to 1.5% of cases.
Is Tiger Balm dangerous?
Tiger Balm is generally safe, but may pose a risk to those who cannot tolerate essential oils. Tests show few skin reactions. Be sure to buy authentic balm, as some poor-quality products may contain opium or excessive camphor.
Where to find Siam Marketplace food supplements?
Dietary supplements are now available in our new dedicated store, Herbal Detox . Your account and purchase history have been transferred there.
Can I still buy cosmetics on Siam Marketplace?
Yes, Siam Marketplace continues to offer a wide range of Asian cosmetics.
Are the products authentic?
Yes, all products sold on Siam Marketplace are 100% authentic. We work directly with verified suppliers to ensure the quality and authenticity of our products, including Tiger Balm imported directly from Thailand.
Where can I buy Tiger Balm?
Tiger Balm is available in pharmacies, natural health stores, and online at sites like Siam Marketplace. However, only online stores like ours offer an authentic product directly imported from Thailand, unmodified to comply with European regulations, thus preserving its original potency and effectiveness.
About Siam Marketplace
Do you have physical retail stores?
Siam Marketplace distributes its products exclusively online to minimize costs and offer the best prices.
Where is Siam Marketplace located?
Siam Marketplace is based in Bangkok, Thailand, but all our products are stored and shipped from our regional warehouses in France for fast delivery throughout Europe. Delivery times are as follows:
- France: 48 hours
- Germany: 3 to 5 days
- Nordic countries: 5 to 7 days
- DOM-TOM: 7 to 14 days (shipped from Thailand)
- USA: 7 to 10 days (shipped from Thailand)
Order and Payment
How to order on Siam Marketplace?
Here are the steps to order:
- Create your account on Siam Marketplace or log in
- Browse our products and add them to your cart
- Select the desired quantities
- Choose your delivery type: standard or tracked
- Select your payment method from our many options
- Confirm your order
- Receive an immediate confirmation email
What payment methods are accepted on Siam Marketplace?
We now accept 7 payment categories through our processors Banque Europe (main) and SIAM PAY (alternative):
💳 Bank cards
- Visa
- MasterCard
- American Express
- National and international debit cards
📱 Digital wallets
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Samsung Pay
🇪🇺 European payments
- iDEAL - Direct Bank Payment (Netherlands)
- Bancontact - Belgian card
⏰ Split Payment - Klarna
- Pay in 3 installments
- Pay in 4 installments
- Pay later (30 days)
🏦 Traditional bank transfer
Owner: Herbal D-tox.Thai.Co.,Ltd
IBAN: BE40 9670 3786 8863
SWIFT/BIC: TRWIBEB1XXX
Address: Square de Meeûs 38 bte 40, Brussels, 1000, Belgium
🔒 All payments are secured by our processors Banque Europe (main) and SIAM PAY (alternative) which integrate Shopify Payments technologies.
How does split payment work with Klarna?
Available options:
- Pay in 3 installments: 1st payment when ordering, then 2 monthly installments
- Pay in 4 installments: 1st payment when ordering, then 3 monthly installments
- Pay later: Pay within 30 days of receipt
Terms :
- Automatic credit check
- Minimum amount required depending on the option chosen
- Automatic withdrawals on agreed dates
What is iDEAL and how do I use it?
iDEAL is the most popular online payment system in the Netherlands.
Benefits :
- Direct payment from your Dutch bank account
- No card details to enter
- Instant payment confirmation
- Secured by your bank
Compatible banks:
ABN AMRO, ING, Rabobank, SNS Bank, ASN Bank, Bunq, Knab, Moneyou, RegioBank, Triodos Bank, and many other Dutch banks.
How to use Bancontact?
Bancontact is the reference payment system in Belgium.
Functioning :
- Direct payment with your Bancontact card
- Secure authentication via your bank
- Immediate debit from your account
- Compatible with all Belgian cards
Security :
- Strong authentication required
- Professional banking encryption
- No data stored on our servers
Are there any payment fees?
Transparent fees:
- FREE: Bank cards, PayPal, Shop Pay, Apple Pay, Google Pay, iDEAL, Bancontact
- 5% fee: Klarna (split payment only)
- FREE: Bank transfer
All charges are clearly displayed before your order is confirmed.
Are my payments secure?
Absolutely secure! We use two certified processors :
- Bank Europe - European Main Processor
- SIAM PAY - Alternative processor (Stripe equivalent)
Both integrate Shopify Payments technologies:
Maximum security:
- 256-bit SSL encryption
- PCI DSS Level 1 Compliance
- Automatic fraud detection
- 3D Secure Authentication
- Tokenization of sensitive data
Data protection:
- No banking data stored on our servers
- GDPR Compliance
- 24/7 transaction monitoring
When will my payment be debited?
Immediate payments:
- Bank cards: Immediate debit
- PayPal: Immediate Debit
- Shop Pay: Immediate debit
- Apple Pay/Google Pay: Immediate debit
- iDEAL/Bancontact: Immediate debit
Klarna Split Payment:
- 1st payment: Upon validation of the order
- Subsequent payments: According to the chosen schedule
Bank transfer:
- Processing: 1-3 business days
- Shipping: After receipt of the transfer
What should I do if my payment is declined?
Quick solutions:
- Check the information entered (name, number, date, CVV)
- Contact your bank to verify authorizations
- Try another payment method (PayPal, Shop Pay, Apple Pay, Klarna...)
- Use another card if available
Support:
If the problem persists, contact our team:
- Email: support@siam-marketplace.com
- Help Page: Secure Payment Guide
Can I change my payment method after ordering?
Depending on the status of your order:
- Before shipping: Contact our customer service immediately
- After shipment: Modification not possible
- Klarna Payment: Contact Klarna directly for any due date changes
Tip: Check your choice carefully before confirming your order!
Can I change or cancel my order?
You can modify or cancel your order before it is shipped. Contact us promptly at support@siam-marketplace.com . Once the order has been shipped, no modifications or cancellations are possible.
Do you offer any promotions or discounts?
Yes, we regularly offer promotions. Sign up for our newsletter or follow us on social media to be notified of special offers and discount codes. Click here to sign up: Sign up for promotions .
Delivery
Are there any customs charges upon delivery?
No, all our products are shipped from our regional warehouses in France, so no customs fees are incurred for deliveries within Europe.
What are the delivery times and areas?
Standard delivery within 48 to 72 hours from our regional warehouses in France for continental Europe. For specific destinations:
- Germany: 3 to 5 days
- Nordic countries: 5 to 7 days
- DOM-TOM: 7 to 14 days (shipped from Thailand)
- USA: 7 to 10 days (shipped from Thailand)
Check our Delivery page for more details: Delivery Page .
Can I order from internationally?
Yes, we ship to several countries, including the USA. Select your country during checkout to check delivery options and delivery times. Please note that delivery times may vary for destinations outside Europe.
Frequently asked questions about delivery with Mondial Relay
1. How do I track my package?
You can track your package directly on the official Mondial Relay website:
2. Why is my tracking number not working?
The tracking number is usually 8 digits long. If your number is 14 digits long, follow these steps:
- Delete the first two digits (often “14”).
- Use the next 8 digits as your tracking number.
- Enter these 8 numbers in the first field of the tracking form.
3. What should I enter in the second field?
In the second field, enter the postal code of the chosen relay point.
Example: If your relay point is in Paris with the postal code 75001, enter these numbers in the second field.
4. When can I collect my package?
When your package arrives at the chosen relay point, you will receive a notification by email or SMS.
You have up to 14 days to collect your package.
5. I have a problem with my tracking, what should I do?
If you have any difficulties, please contact Mondial Relay customer service directly:
- Telephone: Consult the Mondial Relay contact page .
- Email: support@mondialrelay.fr
How to choose a relay point with Mondial Relay?
1. Why choose delivery to a relay point?
Delivery to a relay point with Mondial Relay is an economical and practical option, allowing you to collect your package from a local store (supermarket, dry cleaners, etc.) at a time that suits you.
2. When and how to select a relay point?
After paying for your order on Siam Marketplace, if you have chosen delivery via Mondial Relay:
- You will be redirected to a page to select a relay point.
- Enter your postal code or city to see the list of available relay points.
- Choose the most convenient relay point (you can check the opening hours and address).
3. What happens if the chosen relay point is not available?
Sometimes, the selected relay point may not be available due to availability constraints, logistics, package size, or other decisions at Mondial Relay's discretion. In this case, Mondial Relay may assign another relay point nearby. Siam Marketplace has no control over these changes and cannot intervene in this process.
4. What happens if I don't select a relay point?
If you choose delivery via Mondial Relay but we do not receive your choice of relay point, Siam Marketplace will select a relay point by default. This choice will be based primarily on proximity to your home, while respecting the availability, logistics, or package size constraints imposed by Mondial Relay.
5. Can I change my collection point after ordering?
Once the order is confirmed, it is not possible to change the relay point. If you encounter any problems, contact our customer service at support@siam-marketplace.com .
6. What happens if I don't collect my package on time?
If you do not collect your package within 14 days, it will be returned to our warehouse. We will contact you to arrange a redelivery or refund.
Häufig gesturellte Fragen (FAQ) for Sendungsverfolgung by Mondial Relay
1. How can I see my package?
Please note that Ihr Package of the Mondial Relay-Website official verfolgen:
2. Warum funktioniert meine Sendungsverfolgungsnummer nicht?
Die Sendungsverfolgungsnummer enthält normalerweise 8 Ziffern. Falls Ihre Number 14 Ziffern hat, folgen Sie diesen Schritten:
- Entfernen Sie die ersten zwei Ziffern (meist „14").
- Verwenden Sie die nächsten acht Ziffern als Sendungsverfolgungsnummer.
- Geben Sie diese acht Ziffern in das erste Field des Sendungsverfolgungsformulars ein.
3. Was it possible in these two fields?
Im zweiten Feld geben Sie die Postleitzahl des gewählten Mondial Relay-Abholpunkts ein.
Description: Wenn Ihr Abholpunkt in Berlin liegt und die Postleitzahl 10115 hat, geben Sie diese Zahlen in das zweite Feld ein.
4. What do you want to do?
Sobald Ihr Package am sent to Mondial Relay-Punkt angekommen ist, erhalten Sie eine Benachrichtigung per E-Mail oder SMS.
Sie haben bis zu 14 Tage Zeit, um das Paket abzuholen.
5. Is there a problem with meiner transmission – was it so?
Please contact the Mondial Relay Service Directory:
- Telephone: Information can be found on the Mondial Relay Contact page .
- Email: support@mondialrelay.de
Returns and Refunds
How to return a product?
You can return a product within 14 days of receipt, provided it is unopened and in its original packaging. Contact us at support@siam-marketplace.com to obtain a return authorization. Return shipping costs are your responsibility, unless we are at fault.
What to do if a product is damaged or defective?
If you receive a damaged or defective product, please contact us within 7 days of receipt at support@siam-marketplace.com with photos of the product. We will arrange a replacement or refund.
Customer Support
How to contact customer support?
Contact us via our support page or by email at support@siam-marketplace.com .
What should I do if I haven't received my order?
We are committed to your satisfaction. If you do not receive your order, we will offer you a full refund or resend the order. Contact us at support@siam-marketplace.com .