RETURNS POLICY.

RETURNS POLICY

Our policy lasts 14 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items that cannot be returned:
* Certain health and personal care products

To make a return, you must provide us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still haven't received your refund, please contact us at 1siammarketplace@gmail.com.

Sale items (if applicable)
Only full-price items are eligible for a refund. Unfortunately, sale items are not refundable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you wish to exchange it for the same item, please email us at 1SiamMarketPlace@gmail.com and we will provide you with the necessary instructions.

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €15, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.