FAQ
FAQ – Siam Marketplace
Product Information
What is the composition of Tiger Balm? Tiger Balm is composed of the following ingredients: Camphor (25%) – Provides a warming effect (more info ) Menthol (8-10%) – Cools the skin Peppermint or eucalyptus oil (6-14%) Cajeput oil (7%) – Cooling effect (source ) Cinnamon oil (5%) – Gives the balm its red color Clove oil (1.5 to 5%) – Warms upon application
This blend varies depending on the variant: Red or White Tiger Balm.
We exclusively distribute Authentic Tiger Balm, made in Asia according to the traditional ancestral recipe. This product adheres to the original formulation and quality standards, guaranteeing optimal effectiveness and an experience true to traditional use.
How to choose your Tiger Balm?
Tiger Balm is used in many Asian countries and is gaining popularity in the West for its numerous benefits. There are two main versions:
Red Balm: Provides a warming sensation thanks to camphor, ideal for relieving muscle pain, tendonitis, rheumatism, backache, or inflammation.
White Balm: Used for headaches, coughs, colds, sinusitis, and insect bites (especially mosquitoes).
Choose the variant according to your specific needs.
How to use Tiger Balm? Tiger Balm is for external use only: For colds: Apply to the chest or under the nostrils (avoid touching the lips). For headaches: Apply to the temples or forehead. For insect bites: Apply directly to the affected area. For muscle pain: Apply liberally to the painful area. Caution: Wash your hands thoroughly after use and avoid contact with eyes or mucous membranes.
How to use Tiger Balm Red?
Take a small amount of balm, apply to the affected area, and rub quickly to activate the warming effect. You will feel an alternation of warmth (camphor) and coolness (menthol). Wash your hands after use and avoid contact with eyes or mucous membranes.
How to use Tiger Balm White?
For an insect bite, apply topically for immediate relief. For a cold, apply to the chest or under the nostrils (avoiding the lips or mouth).
What are the indications and contraindications of Tiger Balm?
Indications: Tiger Balm is effective against muscle pain, backache, arthritis, tendonitis, and headaches.
Contraindications: Not recommended for pregnant or breastfeeding women, or children under 7 years of age. Avoid application to mucous membranes and eyes. A 1990 study indicates a risk of mild skin irritation in 0.5 to 1.5% of cases.
Is Tiger Balm dangerous?
Tiger Balm is generally safe, but may pose a risk to those who are sensitive to essential oils. Tests show few skin reactions. Make sure you buy genuine balm, as some low-quality products may contain opium or too much camphor.
Where can I find Siam Marketplace supplements?
Supplements are now available on our new dedicated store, Herbal Detox . Your account and purchase history have been transferred there.
Can I still buy cosmetics on Siam Marketplace?
Yes, Siam Marketplace continues to offer a wide range of cosmetics from Asia.
Are the products authentic?
Yes, all products sold on Siam Marketplace are 100% authentic. We work directly with verified suppliers to guarantee the quality and authenticity of our products, including Tiger Balm imported directly from Thailand.
Where can I buy Tiger Balm? Tiger Balm is available in pharmacies, natural health stores, and online on sites like Siam Marketplace. However, only online stores like ours provide an authentic product directly imported from Thailand, unmodified to comply with European regulations, thus preserving its original potency and effectiveness. About Siam Marketplace: Do you have physical stores? Siam Marketplace distributes its products exclusively online to minimize costs and offer the best prices. Where is Siam Marketplace located?
Siam Marketplace is based in Bangkok, Thailand, but all our products are stored and shipped from our regional warehouses in France for fast delivery in Europe. Here are the delivery times:
- France: 48 hours
- Germany: 3 to 5 days
- Nordic countries: 5 to 7 days
- French Overseas Departments and Territories (DOM-TOM): 7 to 14 days (shipped from Thailand)
- USA: 7 to 10 days (shipped from Thailand)
Ordering and Payment
How to order on Siam Marketplace?
Here are the steps to order:
- Create your account on Siam Marketplace or log in
- Browse our products and add them to your cart
- Select the desired quantities
- Choose your delivery type: standard or tracked
- Select your payment method from our many options
- Confirm your order
- Receive an immediate confirmation email
What are all the What payment methods are accepted on Siam Marketplace?
We now accept 7 payment categories through our processors Banque Europe (primary) and SIAM PAY (alternative):
💳 Bank cards
- Visa
- Mastercard
- American Express
- National and international debit cards
📱 Digital Wallets
- PayPal
- Shop Pay
- Apple Pay
- Google Pay
- Samsung Pay
🇪🇺 European Payments
- iDEAL - Direct Bank Payment (Netherlands)
- Bancontact - Belgian Card
⏰ Installment Payment - Klarna
- Pay in 3 installments
- Pay in 4 installments
- Pay later (30 days)
🏦 Traditional Bank Transfer
Account Holder: SMPOTW OÜ
IBAN: BE44 9675 0163 3745
SWIFT/BIC: TRWIBEB1XXX
Address: Avenue Louise 54, Room S52, Brussels, 1000, Belgium
🔒 All payments are secured by our processors Banque Europe (primary) and SIAM PAY (alternative), which integrate Shopify Payments technologies.
How does split payment work with Klarna?
Available options:
- Pay in 3 installments: 1st payment upon ordering, then 2 monthly installments
- Pay in 4 installments: 1st payment upon ordering, then 3 monthly installments
- Pay later: Pay within 30 days of receipt
Conditions:
- Automatic credit check
- Minimum amount required depending on the option chosen
- Direct debits on agreed dates
What is iDEAL and how do I use it?
iDEAL is the most popular online payment system in the Netherlands.
Advantages:
- Direct payment from your Dutch bank account
- No card details to enter
- Instant payment confirmation
- Secured by your bank
Compatible banks:
ABN AMRO, ING, Rabobank, SNS Bank, ASN Bank, Bunq, Knab, Moneyou, RegioBank, Triodos Bank, and many other Dutch banks.
How to use Bancontact?
Bancontact is the leading payment system in Belgium.
Operation:
- Direct payment with your Bancontact card
- Secure authentication via your bank
- Immediate debit from your account
- Compatible with all Belgian cards
Security:
- Strong authentication required
- Professional bank encryption
- No data Stored on our servers
Are there any payment fees?
Transparent fees:
- FREE: Credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, iDEAL, Bancontact
- 5% fee: Klarna (installment payment only)
- FREE: Bank transfer
All fees are clearly displayed before you confirm your order.
Are my payments secure?
Absolutely secure! We use two certified processors: , ,
,- ,
- , , European Bank, - European primary processor, ,
- , , SIAM PAY, - Alternative processor (Stripes equivalent), ,
. Both integrate Shopify Payments technologies: , ,
,, . Maximum security: ,
,- ,
- , 256-bit SSL encryption.
- PCI DSS Level 1 Compliance
- Automatic Fraud Detection
- 3D Secure Authentication
- Tokenization of Sensitive Data
Data Protection:
- No Bank Data Stored on Our Servers
- GDPR Compliance
- 24/7 Transaction Monitoring
When will my payment be debited?
Instant Payments:
- Bank Cards: Immediate Debit
- PayPal: Immediate Debit
- Shop Pay: Immediate Debit
- Apple Pay/Google Pay: Immediate Debit
- iDEAL/Bancontact: Immediate Debit
Klarna Installment Payment:
- First Payment: Upon Order Confirmation
- Subsequent payments: According to the chosen payment schedule
Bank transfer:
- Processing: 1-3 business days
- Shipping: After receipt of the transfer
What if my payment is declined?
Quick Solutions:
- Check the entered information (name, number, date, CVV)
- Contact your bank to verify authorizations
- Try another payment method (PayPal, Shop Pay, Apple Pay, Klarna...)
- Use another card if available
Support:
If the problem persists, contact our team:
- Email: support@siam-marketplace.com
- Help page: Secure payment guide
Can I change my payment method after ordering?
Depending on your order status:
- Before shipment: Contact our customer service immediately
- After shipment: Modification not possible
- Klarna payment: Contact Klarna directly for any payment schedule changes
Tip: Double-check your selection before confirming your order!
Can I modify or cancel my order?
You can modify or cancel your order before it is shipped. Contact us as soon as possible at support@siam-marketplace.com . Once the order has been shipped, no modifications or cancellations are possible.
Do you offer promotions or discounts?
Yes, we regularly offer promotions. Sign up for our newsletter or follow us on our social media to be informed of special offers and discount codes. Click here to sign up: Sign up for promotions .
Delivery
Are there any customs fees upon delivery?
No, all our products are shipped from our regional warehouses in France, so no customs fees are to be expected for deliveries in Europe.
What are the delivery times and areas?
Standard delivery in 48 to 72 hours from our regional warehouses in France for continental Europe. For specific destinations:
- Germany: 3 to 5 days
- Nordic countries: 5 to 7 days
- French Overseas Departments and Territories (DOM-TOM): 7 to 14 days (shipped from Thailand)
- USA: 7 to 10 days (shipped from Thailand)
See our Shipping page for more details: Shipping Page .
Can I order internationally?
Yes, we ship to many countries, including the USA. Select your country when placing your order to check shipping options and delivery times. Please note that delivery times may vary for destinations outside Europe.
Frequently Asked Questions about Mondial Relay Delivery
1. How do I track my parcel?
You can track your parcel directly on the official Mondial Relay website:
2. Why isn't my tracking number working?
The tracking number usually has 8 digits. If your number has 14 digits, follow these steps:
- Remove the first two digits (often "14").
- Use the next 8 digits as your tracking number.
- Enter these 8 digits in the first field of the tracking form.
3. What should I enter in the second field?
In the second field, enter the postal code of your chosen pickup point.
Example: If your pickup point is in Paris with the postal code 75001, enter these digits in the second field.
4. When can I collect my parcel?
When your parcel arrives at the chosen collection point, you will receive a notification by email or SMS.
You have up to 14 days to collect your parcel.
5. I have a problem with my tracking, what should I do?
If you have any difficulties, contact Mondial Relay customer service directly:
- Phone: See the Mondial Relay contact page .
- Email: support@mondialrelay.fr
How to choose a Mondial Relay collection point?
1. Why choose delivery to a collection point?
Delivery to a collection point with Mondial Relay is an economical and convenient option, allowing you to pick up your parcel at a local business (supermarket, dry cleaner, etc.) at a time that suits you.
2. When and how to select a collection point?
After payment for your order on Siam Marketplace, if you chose delivery via Mondial Relay:
- You will be redirected to a page to select a pickup point.
- Enter your postal code or city to see the list of available pickup points.
- Choose the most convenient pickup point (you can check opening hours and address).
3. What happens if the chosen pickup point is not available?
Sometimes, the selected pickup point may not be available due to availability constraints, logistics, package size, or other decisions at Mondial Relay's discretion. In this case, Mondial Relay may assign another nearby pickup point. Siam Marketplace has no control over these changes and cannot intervene in this process. 4. What happens if I don't select a pickup point? If you choose delivery via Mondial Relay but we don't receive your preferred pickup point, Siam Marketplace will select a default pickup point. This choice will be based primarily on proximity to your home, while respecting Mondial Relay's availability, logistics, and package size constraints. 5. Can I change my pickup point after placing the order? Once the order is confirmed, it is not possible to change the pickup point. If you encounter a problem, contact our customer service at support@siam-marketplace.com. 6. What happens if I don't collect my parcel on time? If you don't collect your parcel within 14 days, it will be returned to our warehouse. We will contact you to arrange a new delivery or a refund. Frequently Asked Questions (FAQ) about shipment tracking with Mondial Relay. 1. How can I track my parcel?
Please note that this package is available on the Mondial Relay-Website website:
2. Warum funktioniert meine Sendungsverfolgungsnummer nicht?
Die Sendungsverfolgungsnummer enthält normalerweise 8 Ziffern. Falls Ihre Number 14 Ziffern hat, folgen Sie diesen Schritten:
- Entfernen Sie die ersten zwei Ziffern (meist „14").
- Verwenden Sie die nächsten acht Ziffern als Sendungsverfolgungsnummer. XYZ735XX
3. Was it possible in the two fields?
Now you can find out about the posts of the Mondial Relay-Abholpunkts ein.
Description: Wenn Ihr Abholpunkt in Berlin liegt und die Postleitzahl 10115 hat, geben Sie diese Zahlen in das zweite Feld ein.
4. Do you want to know what package?
Sobald Ihr Package am sent to Mondial Relay-Punkt angekommen ist, erhalten Sie eine Posted by E-Mail or SMS.
If it is already on 14th day, the package will be available.
5. Is there a problem with meiner transmission – was it so?
Falls Please contact the Mondial Relay service:
- Telephone: Information can be found on Worldwide Relay Contact .
- Email: support@mondialrelay.de
Returns and Refunds
How to return a product?
You can return a product within 14 days of receipt, provided it is unopened and in its original packaging. Contact us at support@siam-marketplace.com to obtain a return authorization. Return shipping costs are your responsibility, except in the case of an error on our part.
What if a product is damaged or defective?
If you receive a damaged or defective product, contact us within 7 days of receipt at support@siam-marketplace.com with photos of the product. We will arrange a replacement or refund.
Customer Support
How to contact customer support?
Contact us via our support page or by email at support@siam-marketplace.com .
What if I haven't received my order?
We are committed to your satisfaction. If you do not receive your order, we will offer you a full refund or resend the order. Contact us at support@siam-marketplace.com .