Upon receiving your package, it is essential to check its condition in the presence of the delivery driver, if possible. If the package is damaged, open, or clearly incomplete, you must: Refuse the package, or make specific and detailed reservations on the delivery slip or via the carrier's tracking tool. If you accept the package without making written reservations, it will be considered compliant, which will limit any recourse against the carrier or Siam Marketplace. What to do in case of loss, theft, or damage during transport?

In accordance with Article L.221-15 of the French Consumer Code, Siam Marketplace's liability ends upon delivery of the package to the customer. If the package is delivered against signature or accepted without reservation, it is considered compliant. Siam Marketplace cannot be held responsible for losses, thefts, or damage occurring during transport if the package was accepted without immediate notification. Any request for a refund or reshipment will be considered on an exceptional basis, without contractual obligation.

Frequently Asked Questions about Delivery with Mondial Relay

1. How do I track my package?

You can track your parcel directly on the official Mondial Relay website: Parcel Tracking .

2. Why isn't my tracking number working?

The tracking number usually has 8 digits. If your number has 14 digits, follow these steps:

• Remove the first two digits (often "14").
• Use the next 8 digits as your tracking number.
• Enter these 8 digits in the first field of the tracking form.

3. What should I enter in the second field?

In the second field, enter the postal code of your chosen pickup point.

Example: If your pickup point is in Paris with the postal code 75001, enter these numbers in the second field.

4. When can I collect my parcel?

5. I have a problem with my tracking, what should I do?

• Phone: Consult the Mondial Relay contact page .
• Email: support@mondialrelay.fr

How to choose a Mondial Relay collection point?

1. Why choose delivery to a collection point?

Delivery to a collection point with Mondial Relay is an economical and convenient option, allowing you to pick up your parcel at a local business (supermarket, dry cleaner, etc.) at a time that suits you.

2. When and how to select a pickup point?

After paying for your order on Siam Marketplace, if you chose delivery via Mondial Relay:

• You will be redirected to a page to select a pickup point.
• Enter your postal code or city to see the list of available pickup points.
• Choose the most convenient pickup point (you can check opening hours and address).

3. What happens if the chosen pickup point is not available?

Sometimes, the selected pickup point may not be available due to availability constraints, logistics, package size, or other decisions at Mondial Relay's discretion. In this case, Mondial Relay may assign an alternative pickup point nearby. Siam Marketplace has no control over these changes and cannot intervene in this process.

4. What happens if I don't select a pickup point?

If you choose delivery via Mondial Relay but we do not receive your pickup point selection, Siam Marketplace will select a default pickup point. This choice will be based primarily on proximity to your home, while respecting the availability, logistics, or package size constraints imposed by Mondial Relay.

5. Can I change my pickup point after ordering?

Once the order is confirmed, it is not possible to change the pickup point. If you encounter a problem, contact our customer service at support@siam-marketplace.com .

6. What happens if I don't collect my parcel on time?

If you do not collect your parcel within 14 days, it will be returned to our warehouse. We will contact you to arrange a new delivery or a refund.