RETURN POLICY.
RETURN POLICY
Our policy lasts 14 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items that cannot be returned:
* Certain health and personal care products
To make a return, you must provide us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at 1siammarketplace@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at 1SiamMarketPlace@gmail.com and send your item to: Siam-marketplace 125/8 Phuttamonthon Sai 2, Soi 21/1 Sala Thammasop, Thawi Wattana, 10170, Thailand.
Shipping
To return a product, you should mail it to: Siam-marketplace. 125/8 Phuttamonthon Sai 2, Soi 21/1 Sala Thammasop, Thawi Wattana, 58, 10170, Thailand.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 15 euros, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Our policy lasts 14 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items that cannot be returned:
* Certain health and personal care products
To make a return, you must provide us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at 1siammarketplace@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at 1SiamMarketPlace@gmail.com and send your item to: Siam-marketplace 125/8 Phuttamonthon Sai 2, Soi 21/1 Sala Thammasop, Thawi Wattana, 10170, Thailand.
Shipping
To return a product, you should mail it to: Siam-marketplace. 125/8 Phuttamonthon Sai 2, Soi 21/1 Sala Thammasop, Thawi Wattana, 58, 10170, Thailand.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 15 euros, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.