Delivery – Siam Marketplace
To ensure optimal efficiency , all our items are carefully stored in our regional facilities. Orders are processed quickly and shipped within 1 to 2 business days.
Order Tracking: All orders receive a tracking link via email and/or SMS upon shipment, as well as a delivery notification via SMS. It is important to provide a valid phone number when creating your customer account to receive these notifications.
France
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Delivery expected within 48/72 working hours
From mainland France , delivery takes 48 hours , or 2 working days . For certain European countries, we use the services of Chronopost and Colissimo International , with delivery times of 2 to 4 working days .
Rates: All shipments benefit from a tracking link communicated in real time to the customer. In addition, delivery is free from 29.90 euros for France .
Below this amount, the shipping cost is 5.90 euros by Colissimo with tracking for France (home delivery with signature) or 4.90 to a relay point .
Belgium, Germany, Netherlands, Luxembourg
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Delivery expected within 72 working hours
Rates: All shipments benefit from a tracking link that is communicated in real time to the customer. In addition, delivery is free from 89.90 euros . Below this amount, the shipping rate is 10.90 euros by Colissimo with tracking (home delivery with signature) or 6.90 to a relay point .
Austria, Denmark, Italy, Ireland, Portugal, Spain, Sweden
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Delivery expected within 72 working hours
Rates: All shipments benefit from a tracking link that is communicated in real time to the customer. In addition, delivery is free from 129.90 euros . Below this amount, the shipping rate is 11.90 euros by Colissimo with tracking (home delivery with signature) or 8.90 to a relay point .
Rest of Europe (Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia)
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Delivery expected within 5 to 8 working days
Orders for the rest of Europe are shipped from our regional warehouses.
Rates: All shipments include a tracking link that is communicated to the customer in real time. Shipping costs start at €15.51 , are proportional to weight and are displayed on the payment page.
French Islands (French Guiana, French Polynesia, French Southern Territories)
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Delivery expected between 12 and 20 working days
Orders for the French overseas territories are shipped from Thailand via international postal services.
Rates: All shipments benefit from a tracking link communicated in real time to the customer. Delivery costs start at €19.50 , proportional to weight and displayed on the payment page.
Customs Fees: Please note that customs fees or local taxes may apply upon delivery, which are the responsibility of the recipient.
Swiss
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Delivery expected between 5 and 8 working days
Orders to Switzerland are shipped from Thailand via international postal services.
Rates: All shipments benefit from a tracking link communicated in real time to the customer. Delivery costs start at €9.90 , proportional to weight and displayed on the payment page.
Customs Fees: Please note that customs fees or local taxes may apply upon delivery, which are the responsibility of the recipient.
UNITED STATES
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Delivery expected between 6 and 12 working days
Orders to the United States are shipped from Thailand via international postal services.
Rates: All shipments benefit from a tracking link communicated in real time to the customer. Delivery costs start at €9.90 , proportional to weight and displayed on the payment page.
Customs Fees: Please note that customs fees or local taxes may apply upon delivery, which are the responsibility of the recipient.
Rest of the world
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Prices vary depending on weight, displayed on the payment page.
Orders for the rest of the world are shipped from Thailand via international postal services.
Rates: All shipments include a tracking link that is communicated to the customer in real time. Shipping costs are proportional to weight and displayed on the payment page.
Customs Fees: Please note that customs fees or local taxes may apply upon delivery, which are the responsibility of the recipient.
Returns and Exchanges
For international customers (DOM-TOM, Switzerland, United States, rest of the world), a return address in France is provided to facilitate the process. This address will be communicated during the return instructions. For more information, see our Return Policy page.
FAQ Delivery
What should I do if my order is held up in customs?
If your order is held in customs, you will be contacted by customs to pay any fees. We recommend following the instructions provided by customs to quickly unblock your package.
How do I track my order?
Once your order has shipped, you will receive an email and/or text message with a tracking link to follow your package's progress in real time. Be sure to provide a valid phone number when creating your account.
